Madeira tourism providers

A list of relevante tourism service providers in Madeira Island to help you build your daily plan.

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213 460 261

Terms and Conditions

Thank you for your interest in the MONSTRA festival. The user must carefully read the Terms and Conditions before using or making reservations.

A. General Information

In situations where MONSTRA acts as an intermediary between some suppliers of tourism services in the region and end users. That is, we suggest the products / services and facilitate your booking, and each supplier is then responsible for providing them in the conditions advertised.

Whenever a user makes a reservation in our portal we advise to read the conditions of reservation of the respective supplier, taking into account the specificities of each product.

MONSTRA is not responsible for any contract or agreement between the user and the service provider. 

All services provided are the sole responsibility of the respective supplier. However, all the services and products presented in our Portal are planned and produced by legal, professional and trustworthy entities. MONSTRA has the right at any time to revise or update the Terms and Conditions of use of the Portal in order to adjust any changes in legislation or other information. Whenever you access the Portal, you must consult these Terms and Conditions in advance.

B. Reservations

The reservation of any service or product through implies the acceptance of the presented Terms and Conditions.

The usufruct of the service or product is subject to the availability and specific conditions of the selected supplier, namely in terms of cancellation or modification of the reservation, weather restrictions, age limit or the physical condition of the beneficiary(s), between others.

The reservation is valid only after payment and sending of the payment receipt. On the day of its use, the user has to present the reservation number to survey his accreditation.

To make reservations at you must be over 18 years old.

C. Insurance

Each supplier is responsible for ensuring all legal and security conditions appropriate to the service or product made available, namely the existence of insurance when so provided by law.

The users of the services are obliged to comply with all the basic prudential conditions required by the suppliers, which are necessary for the adequate provision of the service.

D. Conditions and Cancelation Policy

1. Depending on the type of service provided, a supplier may cancel the reservation for the following reasons: 

a. The adverse Weather Conditions.

b. Failure to comply with safety requirements.

In this case the service can be rescheduled, replaced by another, or the user gets back the deposits that were made for it.

2. The user is subject to the Conditions and Cancellation Policies of the service provider, which may depend on the supplier or the product you reserve.

3. If the user cancels more than 48 hours in advance, all deposits will be returned.

4. If you do not attend and do not notify (No Show), you will not be refunded for any deposit made. It is considered that the user has notified the cancellation when it is communicated with minimum advance defined by written, e-mail or registered letter, or by telefone, clearly identifying his reservation and the services to be canceled.


Privacy Policy

We ensure you that your privacy will be protected while you're visiting In that sense, we will safeguard and protect the confidentiality of your personal data. will only collect the data that is necessary to communicate with users, make their reservations and for possible marketing actions.

By accepting this Privacy Policy you agree to the processing of your personal data by, to make reservations through our website.

According to the Law n º 67/98, (Personal Data Protection Law) all users have the right to access, rectify and cancel their personal data.

All the data collected by are provided voluntarily by users. Information is collected when online reservation is ordered.

When the user books some service or product in we will collect general information (name, date of birth, VAT number, e-mail), and extra information (address, postal code, city, country, telephone, stay hotel) and your credentials (e-mail and password).

Changes in Privacy Policy reserves the right to change or update this Privacy Policy in order to adjust possible legislative changes or other information.

Although we try to use all the available means to ensure information’s accuracy and integrity in our website, no liability is assumed by, whether the information provided is not accurate or complete.


Cookies Policy

When you use any of our services on, our mobile sites or mobile applications, we may collect information using cookies. This information is used to provide you with a more personalised service and so we can continuously improve our products.

We never sell the information we collect using cookies, nor do we disclose the information to third parties.

What are cookies?

Cookies are small files of numbers and letters that are stored in a user’s browser when they visit a website. When a user returns to the website, their browser sends these files back to the website, allowing personalised content to be shown on the users’ screen.

How can I withdraw my consent and remove cookies?

You can do this by configuring your browser so that it does not accept cookies or alerts you every time that you visit a website that uses them. However, if you do this it is likely that there will be sections of the website or application that you will not be able to use.

Types of cookies that uses:

Cookies that improve performance

This type of cookies conserve your preferences for certain services or tools (like language or currency). That way you do not need to reconfigure every time you visit our web page. In some cases it can be provided by a third party.

Cookies of statistical analysis 

These cookies allow to quantify the number of visitors and analyze statistically the use made by users of our services. They can be treated by us or by a third party and thanks to them we can improve our navigation on our web and enhance the way we present the information.

Cookies of geolocation

They are used to locate geographically the situation of the computer, Smartphone, or tablet in order to provide the most appropriate content and services according to your location.

Cookies of registration

When you register in our site, cookies that identify you as a registered user are generated. They can be used to identify your user account and other services associated to this, and they function as long as you do not cancel your account, close your browser, or turn off the device. Also, these cookies can be used in combination with analytical data in order to identify your preferences individually on our website.

Advertisement cookies

These cookies enable the effective management of our portal advertising space. That way we can adjust the advertising content to the use you make of our website. They can be treated by us or by third parties, and thanks to them we are able to know your browsing habits therefore introducing related advertisement.

Other third party cookies

In some of our pages, cookies can be installed by a third party. This allows them to manage and improve the services they offer. An example of this use is the links of social networks that permit sharing our content.

  Rua da Rosa, 277, 2º
1200-385 Lisboa
  213 460 261